If you run in an error when working with Solibri and need to contact support, you can attach log files to your request. Log files provide additional context or details about the problem and assist the support team in their investigation. You can find the log files folder at:
-
Windows: C:\Program Files\Solibri\SOLIBRI\log
-
Mac OS: /Applications/SOLIBRI/log
Please zip the log files folder before sending it to Solibri Support.