In some occasions, you might get the error message "Unable to checkout a license", when you try to start Solibri. Usually the error message has some further specification, which helps to identify the issue. Please always check that your network connection is on when using Solibri (unless you're using an Offline License).
Important
If the error you received is not on the list above or the suggested solution doesn't help, please contact Solibri Support and describe the issue. Please also add relevant screenshots and the log folder after zipping it. The folder can be found from the installation path: Windows: C:\Program Files\Solibri\SOLIBRI. Mac: /Applications/Solibri/log.
Here are the most common error messages, together with advice on how to resolve the issue:
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Error:
Unable to checkout a license. You are not assigned to a license pool.-
Explanation: You haven't been assigned to a user pool.
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Solution: To use your license, you need to be in a user pool in Solution Center. Please contact your account administrator and ask them to add you in a pool. More information on how to do that can be found here.
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Error:
Unable to checkout a license. You are not assigned a license.-
Explanation: You haven't been assigned a license.
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Solution: To use the product, the correct product and version needs to be assigned to you in Solution Center. Please contact your account administrator and ask them to assign the product. More information on how to do that can be found here.
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Error:
Unable to checkout a license. All licenses are taken.-
Explanation: All licenses are taken.
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Solution: All licenses available in the pool are in use. Please check that another user isn't reserving a license by keeping the software running even if they aren't using it.
Also (and especially if the situation keeps repeating), you can contact your company account administrator and ask them to check the ratio between licenses and users in the pool. More information can be found here.
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Error:
Unable to checkout a license. Your license has expired.-
Explanation: Your license has expired.
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Solution: If you have bought a Solibri Subscription via https://buy.solibri.com for example with a Trial license, please refresh your login information to take your Subscription into use. To do this, start Solibri, go to General Settings and uncheck the 'Remember Me' and 'Remember My Product Choice' boxes. Then restart Solibri and sign in with your credentials. For further advice, please refer to this article about General Settings.
On other occasions, your subscription has expired. Please contact your local partner or Solibri Sales to purchase a new license.
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Error:
Unable to checkout a license. No active subscription license.-
Explanation: There's no active subscription license provided for you.
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Solution: Please contact Solibri Support and we'll help you resolve the issue.
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Error:
Unable to checkout a license. The subscription license already in use elsewhere.-
Explanation: You're already running Solibri on another machine with your credentials.
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Solution: You can only have one active session open at a time on different machines.
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Error:
Unable to checkout a license. No response from server.-
Explanation: There's an issue with the license server.
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Solution: Please check your network connection and try again later. If the issue persists, check the following:
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If you're using a proxy server, please verify that your proxy settings are correct.
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Please check that your firewall isn't blocking any of the items listed in firewall settings and check your anti-virus settings.
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Error:
Unable to checkout a license. You are not authorized.-
Explanation: There's an issue with your user account.
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Solution: Please contact your company account administrator to see that your user account has not been deactivated by them. More information can be found here.
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